Last Updated: January 26, 2025
Elite Truck and Car School Pty Ltd (hereinafter referred to as “ETACS,” “we,” “us,” or “our“) is committed to providing quality training and assessment services in compliance with the Standards for Registered Training Organisations (RTOs) 2015. We recognise the importance of your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy sets out how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act“) and the Australian Privacy Principles (APPs).
As a Registered Training Organisation (RTO 45471), we also have specific obligations to collect and report Total VET Activity data under the National Vocational Education and Training Regulator Act 2011 (Cth) and to share specific licensing data with the Queensland Department of Transport and Main Roads (TMR).
By accessing our website, enquiring about our courses, or enrolling in our training programs, you consent to the terms of this Policy and the practices described herein. This policy applies to all operations of ETACS, including our website, social media channels, and physical training locations in Waterford West and surrounding Queensland service areas.
Elite Truck and Car School Pty Ltd (RTO Code: 45471) (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://etacs.com.au/, enrol in our courses, or interact with us via social media and advertising platforms.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a Registered Training Organisation, we also adhere to the data collection requirements of the Australian Skills Quality Authority (ASQA) and the Queensland Department of Transport and Main Roads (TMR).
We collect personal information necessary to deliver our driver training and assessment services. The types of information we may collect include:
• Identity Data: Name, date of birth, gender, and driver licence number/history.
• Contact Data: Residential address, email address, and telephone numbers.
• Educational & Employment Data: Unique Student Identifier (USI), previous qualifications, and employment status (required for RTO reporting).
• Sensitive Information: Health information relevant to your fitness to drive (e.g., medical certificates required for heavy vehicle licensing) and citizenship/visa status for course eligibility.
• Technical Data: IP address, browser type, and operating system when you visit our website.
We collect information through:
• Direct interactions: When you fill out Student Enrolment Forms, contact us via phone (0413 122 766) or email, or book a lesson.
• Automated technologies: As you navigate our website, we may use cookies and pixels to collect data about your equipment and browsing actions.
• Third parties: We may receive information from government agencies (e.g., USI Registry) or employers if they are booking training on your behalf.
We use your data for the following purposes:
• Service Delivery: To book lessons, conduct assessments, and issue qualifications (e.g., HR, MC, C Class licences).
• Compliance: To verify your identity and report training activity to the National Centre for Vocational Education Research (NCVER) and TMR as required by law.
• Communication: To send booking confirmations, reminders, and respond to your enquiries.
• Marketing: To provide you with information about course upgrades or special offers (only where you have consented or where allowed by law).
We may share your information with:
• Government Authorities: The Queensland Department of Transport and Main Roads (TMR) for licensing purposes, and the USI Registrar.
• Service Providers: Third-party IT, payment processing, and marketing service providers who assist in our operations.
• Employers: If your training is funded by your employer, we may report your attendance and competency results to them.
We do not sell your personal information to third parties.
Our website uses “cookies” to improve your experience. A cookie is a small file placed on your device that allows us to recognise you and remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, but this may limit the full functionality of our website.
We use Google services to understand how visitors interact with our site and to deliver relevant advertising.
• Google Analytics: We use Google Analytics to collect anonymous traffic data (such as page views and bounce rates). This helps us improve our website content and user experience.
• Google Ads (Remarketing): We may use Google Ads remarketing services to advertise Elite Truck and Car School across the internet. This usually means if you visit our website, you may see our ads on other websites you visit. This is done via cookies.
• Opt-Out: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can adjust your Google Ad settings via the Google Ad Center.
We use social media pixels and tracking tools to measure the effectiveness of our advertising and to serve you relevant content on platforms like Facebook, Instagram, and TikTok.
• Meta (Facebook) Pixel: This tool allows us to track user actions after they are redirected to our site by clicking on a Facebook ad. This helps us measure the efficacy of Facebook ads for statistical and market research purposes. The data collected is anonymous to us, but is stored and processed by Facebook, which may link this information to your Facebook account.
• TikTok Pixel: Similar to Facebook, we use the TikTok pixel to measure the performance of our campaigns and to deliver ads to users who have shown interest in our training courses.
• Custom Audiences: We may use your email address or phone number to create “Custom Audiences” on these platforms to show you ads for course upgrades (e.g., upgrading from HR to MC).
• Opt-Out: You can manage your preferences for ad settings directly within your Facebook, Instagram, or TikTok account settings.
We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way. We store physical records securely at our Waterford West office and digital records on secure, password-protected servers.
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. To request access, please contact our administration team.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Elite Truck and Car School (RTO 45471)
Address: 3/40 Loganlea Road, Waterford West, QLD 4133
Phone: 0413 122 766
Email: enquiries@elitetruckandcarschool.com.au
Website: www.etacs.com.au
